Modernize communication and collaboration (Teams, SharePoint, OneDrive)

In a context where hybrid collaboration is becoming the norm, companies need to modernize their tools to gain in efficiency and security. This use case illustrates how IT Systèmes helped a customer set up a unified, governed Microsoft 365 environment.

Contents :

Example H2

Modernizing collaboration and the work environment

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Modern collaboration is no longer limited to document sharing: it's based on a complete ecosystem encompassing communication, hybrid meetings, document management and governance.

In this context, Microsoft Teams, SharePoint Online, OneDrive, Teams telephony and Teams Room form a coherent foundation for streamlining exchanges, securing data and modernizing the working environment.

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Customer challenge: fragmentation of tools and loss of efficiency

The customer was using a multitude of dispersed tools to collaborate, meet and communicate.

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Consequences:

Difficulty finding documents,
Lack of governance over Teams and SharePoint,
Aging and expensive telephony,
Meeting rooms not adapted to hybrid working,
Risk of data leakage or mismanagement.

Our approach: unify, secure and modernize

We have implemented the following approach:

In-depth usage analysis

We studied :

The way teams work together on a daily basis,
Existing communication tools,
Document organization,
The state of telephony and meeting rooms,
Specific business needs (support, mobility, front-line, management, etc.).

Unified collaboration design

We have designed a complete, governed model:

Team structuring (naming, permissions management, lifecycle)
SharePoint architecture for document management
Adopting OneDrive for secure, individual storage
Implementation of a telephony strategy based on Teams Phone (dialing, routing, queues, switchboard, SBC if necessary).
Modernize meeting rooms with Teams Room (certified systems, control, hybrid scenarios)
Global integration through common governance (security, compliance, lifecycle)

Deployment & integration

Deployment of Teams as a central communications and collaboration hub
SharePoint Online commissioning for document rooms
Migration of existing data and spaces to new services
Gradual transition to Teams Phone and replacement of legacy phone systems
Installation and configuration of Teams Rooms meeting rooms, with Microsoft-certified audio/video integration
Setting up supervision systems (call quality dashboard, device monitoring)

Support & adoption

User training, training courses for professions, day-to-day support.

Practical workshops (hybrid meetings, telephony, co-publishing, secure sharing)

Customized documentation and continuous optimization of usage

Results: modernized, secure and governed collaboration

Smoother, more unified collaboration between teams, on site or remotely
Clear governance guarantees security, consistency and traceability
Cost reduction and complete telephony modernization
Dramatically improved meeting experience with Teams Rooms
A single, secure document repository that's much easier to manage
Rapid adoption of tools thanks to support and training

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