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IT managed services, support and supervision
Managing an information system requires specialized skills, constant availability and the ability to adapt quickly. For many companies, entrusting this mission to a trusted partner has become a strategic choice. At IT Systèmes, we offer managed services (MSP) to guarantee the performance, security and continuity of your systems, while enabling you to concentrate on your core business.
- Responsive user support and improved employee experience
- Guaranteed service continuity thanks to complete outsourcing
- Proactive detection and reduction of incidents through supervision
- Enhanced security with 24/7 SOC monitoring
- Flexibility of resources thanks to the technical control room
- Maximum availability thanks to 24/7 support and on-call service
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Our solutions are tailored to your needs
What's at stake?
Guaranteeing service continuity
Reinforcing security in the face of threats
Optimize IT costs and performance
Bring flexibility and expertise to your teams
We accompanied them
After a complicated transition period, I needed to start afresh on solid foundations. The IT Systèmes team supported me with rare kindness. Everything was taken care of, from the Microsoft and Outlook migration to the implementation of a new infrastructure and a ready-to-use telephone system. Today, thanks to their outsourcing, I can finally focus on my business with complete peace of mind. The people I spoke to were attentive, responsive, and truly competent.
In an industrial context where service continuity is essential, we chose IT Systèmes to deploy Microsoft Defender for Endpoint and reinforce the supervision of our network. Their team ensured full integration of the solution with our existing infrastructure, notably via Microsoft 365 and Azure AD. In just a few weeks, we gained visibility over our endpoints, reduced vulnerabilities and automated incident management.
IT Systèmes supported us in implementing a comprehensive cybersecurity policy, from data encryption to secure backups on Microsoft 365. Their expertise has enabled us to raise our level of RGPD compliance while simplifying day-to-day IT management. The team is highly responsive and has a perfect understanding of the issues specific to the legal environment. Trusted support, both technical and human.
FAQ
What is an MSP?
An MSP (Managed Services Provider) manages your infrastructures and applications on a day-to-day basis: user support, facilities management, supervision and security. The aim is to ensure the continuity, performance and security of your information system.
What are the benefits for SMEs of outsourcing their IT?
Outsourcing gives you access to expert skills, 24/7 monitoring and advanced tools, without having to recruit in-house. This guarantees better service continuity and cost-effectiveness. Unlike an in-house resource limited to its own area of expertise, outsourcing gives you access to a full range of IT skills (infrastructure, security, cloud, support, development...), thanks to a multi-disciplinary team that is always up to date on new technologies.
How is Help Desk support provided?
Our teams handle user requests (N1/N2/N3) via a ticketing portal, a hotline and remote or on-site interventions. Response times are contractually agreed to guarantee an optimal user experience.
Why choose an advertising network rather than an in-house resource?
With a temporary contract, you benefit from profiles that are immediately operational and adapted to your specific needs, without having to engage in lengthy and costly recruitment. It offers flexibility: duration, scope and skill levels can be adjusted to suit your projects. Unlike an isolated in-house resource, our in-house consultants are managed by our IT managers, who are responsible for monitoring their progress and ensuring the quality of their assignments. They also receive ongoing training in new technologies and best security practices, guaranteeing a lasting high level of expertise. This approach reduces risk, optimizes your costs and keeps you focused on your core business.
How is proactive supervision different?
Rather than waiting for a breakdown to occur, our supervision tools detect anomalies upstream. This allows you to correct incidents before they impact your users.
What does an outsourced SOC offer?
An SOC (Security Operations Center) continuously monitors your information system to detect threats and respond rapidly. Outsourcing this service allows you to benefit from a specialized team available 24/7, because cyberattacks don't stop at 6pm on Fridays. Setting up an in-house SOC represents a considerable investment in skills, tools and human resources, often unaffordable for an SME or ETI. Outsourcing guarantees a high level of protection, at a controlled cost, while benefiting from the expertise of our security analysts.
How does IT Systèmes support my managed services?
Together, we define the scope of services (Help Desk, supervision, facilities management, SOC...), then deploy a solution tailored to your needs. Our teams take care of day-to-day management and guarantee ongoing monitoring.
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