IT SYSTEMES resources

Software Requirements Specification: What It's For, the 7 Essential Sections, and a Ready-to-Use Template to Keep Your Project on Track Without Making Mistakes.

AI in IT Support Ticket Management: How an AI Agent Independently Resolves Level 1 Requests, What It Costs (Starting at €9 per user per month), GDPR/AI Act Compliance, and Deployment Steps. 2026 SME Guide.

The ShinyHunters group claims to have stolen 21 million Salesforce records from the French company Questel. Behind this attack lies a simple method that targets any company using an online CRM: a fake call from IT support. Here’s how it works and what steps you can take to protect your teams.

Migrating from on-premises Exchange to Microsoft 365: Steps, Pitfalls to Avoid, Actual Costs, and Timelines. Insights from a migration of 250 mailboxes.

This use case presents a contract analysis agent capable of automatically comparing a contract to your internal legal templates and standards. It enables legal departments and law firms to drastically reduce analysis time, improve review consistency, and focus on the real issues at stake in negotiations.

This use case presents an employee onboarding agent capable of automating all IT tasks related to the arrival of a new employee (accounts, licenses, access, communications). It enables IT departments in SMEs and mid-market companies to significantly reduce the time spent on onboarding, limit errors, and improve the experience of new employees from day one.