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Contact us to find out more!

Our experts will get back to you promptly to discuss your needs and answer any questions you may have.

60 Rue Etienne Dolet 92240 Malakoff

+33 1 70 83 20 91

bonjour@it-systemes.fr

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FAQ

Do you work all over France and abroad?

Yes, IT Systèmes operates throughout France, and also supports customers abroad, notably in Switzerland, Belgium, French overseas departments and territories, Guyana, Algeria and several other countries. Our teams can travel on site if necessary, or rely on trusted local partners for recurring interventions. This organization enables us to guarantee the same quality of service, whether the project is in France or on the other side of the world.

What is your response time?

Our teams are committed to responding to all requests within one working day. In practice, most messages receive an initial response within a few hours. Our aim is to quickly analyze your needs and put you in touch with the right person (sales representative, technical expert or consultant). In the event of an emergency, we have a priority channel for customers already under contract, to guarantee immediate attention.

How does a first contact work?

As soon as we receive your request, a member of our team will contact you to arrange a 30-minute meeting. This meeting enables us to understand your context, your objectives and your technical constraints. We then analyze your initial ideas for improvements or solutions, and together we define the next step: audit, demonstration, technical study or simple quotation. The aim is to offer you a clear approach, adapted to your situation, with no initial commitment.

Who can I contact for specific technical support?

Simply describe your needs in the contact form: our teams will automatically forward your request to the appropriate expert. Whether you need training, technical support, an audit, or strategic consulting, every area is covered by certified specialists. For complex projects, we can arrange a technical pre-sales session to thoroughly assess your environment and guide you toward the most appropriate solution.