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User & Workstation Support
The IT Systems Help Desk is your employees' first line of support. A true managed service center, it centralizes all requests, incidents and needs relating to workstations, collaborative tools and peripherals. The objective is simple: to guarantee a fluid, productive and secure experience for every user. Our MSP & MMSP approach is based on a model adapted to each type of company. For VSEs, an all-inclusive offer, simple and with no commitment, from €39/month/user. For SMBs, modular support, in bundles or à la carte, according to business needs. Finally, for large companies, a customized service integrated into your IT governance and internal tools. In all cases, IT Systèmes is committed to responsiveness, transparency and user satisfaction.
145 customers put their trust in us
Our expertise in user and workstation support
Unlimited, multi-channel user support
Our support teams provide unlimited assistance Monday to Friday, 8am to 7pm, by phone, e-mail or HelpyBot portal. Tickets are processed quickly, with clear communication and automated follow-up until complete resolution. For mission-critical environments, companies requiring permanent service continuity, or those with sites spread across several time zones, on-call or 24/7 support can be arranged.
Complete workstation management
We take charge of the complete lifecycle of the workstation: automated deployment (Intune / Autopilot), maintenance, supervision, updating, backup and replacement in the event of an incident. This guarantees a consistent, secure and always up-to-date environment.
One-stop shopping and third-party management
IT Systèmes becomes your single point of contact for all your IT issues. We centralize and orchestrate communication between your users, your suppliers (operators, editors, local outsourcers) and your external service providers. You benefit from a single point of entry to simplify management and ensure consistency of interventions.
Continuous supervision and compliance
Workstations are constantly monitored: performance tracking, software compliance, security agent status (EDR, antivirus, encryption), Intune integration status and system updates. Each alert triggers immediate action by our teams.
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