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Maintenance of Cloud, Hybrid & On-Premise Infrastructure | Supervision, Security & Optimization 24/7
Maintenance in operational conditions (MCO) is essential to guarantee the availability, security and performance of information systems. In a context where environments can be deployed on site, in hybrid mode or in the public cloud, companies need to ensure continuous supervision and regular optimization of their infrastructures. IT Systèmes supports its customers in the day-to-day, proactive management of their environments, to guarantee reliable, scalable operation that complies with business and regulatory requirements.
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Our expertise in Cloud / Hybrid / On-Premise Infrastructure Maintenance
24/7 supervision and monitoring
Implementation of monitoring tools to track servers, networks and applications in real time. This approach enables rapid detection of anomalies and anticipation of failures.
Incident and on-call management
Comprehensive incident handling with a defined escalation process and teams available at all times. The aim is to reduce recovery time and guarantee the continuity of critical services.
Patch management and security updates
Regular application of system updates and security patches. This helps limit vulnerabilities and maintain a stable environment.
Performance optimization
Analysis and adjustment of infrastructure capacity, load balancing and application tuning. The aim is to guarantee optimum performance levels and absorb peaks in activity.
Our expertise with
Cloud / Hybrid / On-Premise Infrastructure Maintenance
FAQ
What's the difference between cloud, hybrid and on-premise maintenance, and how can you unify management?
Cloud maintenance relies on hosted services from providers such as Azure, AWS or GCP, on-premise uses your in-house datacenters, and hybrid combines the two. Unification means centralized supervision, common operating procedures, homogeneous service levels and shared change management. This guarantees single visibility and identical responsiveness, whatever the environment.
How do you guarantee the availability of critical services on a day-to-day basis?
Availability is achieved through a combination of high-availability architectures, 24/7 monitoring, on-call operations and clear escalation procedures. Regular failover tests and continuity plans maintain service objectives, while post-incident reviews eliminate root causes and improve recovery times.
Does MCO include cybersecurity and regulatory compliance?
MCO includes patch management, configuration hardening, access monitoring and centralized logging. Activities are aligned with ISO 27001, RGPD and NIS2, with compliance tables, audit evidence and possible integration with a SOC/EDR/SIEM. Restoration and failover tests are part of the resilience and compliance approach.
What are the concrete financial benefits of proactive operation?
Proactive supervision reduces service interruptions and the costs associated with major incidents. Capacity optimization avoids over-provisioning, while automation frees up time and reduces manual intervention. Periodic reporting improves budget predictability and helps prioritize higher-value investments.
Is it possible to completely outsource operations, and how do you keep control?
Complete outsourcing is possible via facilities management covering supervision, maintenance, security and optimization. Control is maintained through steering committees, shared indicators, traceable access rights and up-to-date operating documentation. Upgrade decisions are arbitrated with the IT Department in line with business objectives.
How do you manage patches without impacting production?
Updates follow a planned cycle with qualification in a test environment, maintenance windows adapted to business constraints and post-patch checks. Sensitive applications benefit from documented rollback plans and reinforced post-intervention monitoring to secure recovery.
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