IT staff delegation - Flexibility, expertise and continuity

Régie IT Systèmes is much more than a simple placement of resources. It's a managed technical assistance model, combining training, coaching, mentoring and ongoing technical support.
Before any assignment, our employees are selected according to precise criteria (technical expertise, posture, ability to integrate), then trained in your environment: tools, internal processes, corporate culture, security standards and operational priorities.
As soon as they arrive, they integrate naturally into your teams and benefit from the guidance of an IT Systèmes division manager responsible for coaching them, monitoring their results and guaranteeing the quality of the service.

But the real added value lies in the direct connection to our IT Systems engineers. Our in-house experts (infrastructure, cloud, cybersecurity, data, development) can be called on at any time to provide technical support, validate choices, help with diagnostics or make architecture recommendations.
So your company benefits from on-site expertise backed up by a whole team of certified engineers.

Our advertising campaigns are based on a clear philosophy:

• Profiles trained in advance and monitored throughout the assignment.
• Ongoing technical, HR and methodological support.
• Unlimited support from IT Systems engineers to handle complex cases.
• Performance indicators (KPIs) monitored monthly: satisfaction, availability, document quality, recurring incidents, SLA.
• Lively documentation and organized skills transfer.
• Guaranteed continuity: in the event of absence, an equivalent profile can take over the position without interruption.
• A secure pre-employment option: you test technical and human compatibility before recruiting.

In short, IT Systèmes combines the agility of an integrated resource with the power of a managed team. You save time, reduce risk, improve quality and retain complete control of your IT activities.

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Before any start-up, each consultant follows a structured integration phase called "customer preparation".
We begin with an audit of the technical context: infrastructure mapping, collaborative tools (Microsoft 365, Azure, Teams, Intune...), business software, internal methods (ITIL, Agile, DevOps), security constraints and network environment.
Next, we train the new employee in your internal procedures: ticketing processes, change management, documentation, workflows, communication standards, supervision or incident management tools.
Finally, a management briefing is organized with the customer to present the mission objectives, key contacts and success indicators.
Result: the new employee arrives operational within the first few days, perfectly aligned with your environment and culture.

Our consultants are never on their own.
Each assignment is actively managed by IT Systèmes via a technical pole manager responsible for monitoring quality, customer satisfaction and employee performance.
Regular reviews are scheduled with you: weekly reviews, follow-up committees, monthly action plans.
The employee also benefits from human and technical support: coaching, mentoring, additional training and feedback sessions.
This system ensures long-term stability, constant service quality and maximum responsiveness to any changes in the assignment.

We cover the entire spectrum of IT professions:

• User & desktop support (local technician, M365, Intune, Teams, Autopilot).
• Infrastructure & Cloud (systems engineers, Azure/Active Directory administrators, backup, network and security experts).
• Development & DevOps (front/back-end developers, application architects, API integrators, CI/CD, RPA, Power Platform).
• Cybersecurity & governance (security analysts, ISO 27001 consultants, EDR/XDR engineers, access management, SOC).
• Data & BI (data engineers, Power BI analysts, automation and AI specialists).
• IT management & steering (project managers, outsourced CIO, PMO).

All our employees are certified, regularly assessed and connected to our engineering team to deal with the most technical issues.

Each mission is documented and supervised by IT Systèmes: architecture, procedures, accounts, tools, flows and contact points.
We set up a mission continuity plan right from the start: shared documentation, shadowing, internal transfer, KPI monitoring and planned escalation.
In the event of absence or early termination, a replacement profile trained in advance can be deployed rapidly, often in less than 2 working days.
This organization guarantees operational continuity without loss of knowledge, and a smooth transition.

Yes, this option is planned and supervised right from the start of the assignment.
During the scoping phase, we can define a pre-hiring option together, enabling us to evaluate the new employee in real-life conditions prior to possible integration.
This unique IT Systèmes formula enables you to test the profile over several months, in your environment, with your teams, using your tools and methods.

In this way, you can measure their technical skills, rigor, adaptability and cultural compatibility before formalizing a hire.
The advantages are numerous:

• Secure recruitment: you hire a profile whose value has already been proven in the field.
• Reduced HR risk: integration is validated by experience, not by a simple interview.
• Saves time: the ramp-up period has already been completed.
• Guaranteed service continuity: IT Systèmes organizes the administrative, documentary and technical transfer.

This option should be discussed during the scoping phase, to ensure that the terms and conditions (observation period, transfer conditions, minimum length of assignment) are included.
This is an ideal solution for companies wishing to secure their IT recruitment while benefiting immediately from operational and supervised reinforcement.

Each project is managed with performance indicators (KPIs) and structured reporting.
In particular, we monitor :

• Customer satisfaction (monthly feedback).
• Compliance with internal SLAs (processing times, availability, incidents).
• Documentary quality and knowledge transfer.
• Employee autonomy and skills development.
• Technical and human progress observed over time.
  This information is consolidated in a monthly report presented to the monitoring committee.
  This level of management guarantees transparency, continuous improvement and measurable performance.

On-site Systems IT staff have access to an internal network of experts, including Cloud, security, data and development engineers.
In concrete terms :

• At any time, he or she can call on a reference engineer to validate a technical choice, solve a complex problem or optimize a configuration.
• Our engineers can intervene remotely, on an ad hoc basis, to resolve a critical situation or train the consultant on an advanced subject.
• At the same time, a secure internal channel (Teams or the IT Systèmes technical support platform) enables the exchange of best practices and feedback.
  This system ensures that each assignment benefits from the collective weight of IT Systèmes engineering, even when the consultant is alone on site.

The closing phase is rigorous and documented.
We organize a mission review: feedback, summary of deliverables, recommendations for improvement and updated documentation.
Key procedures and configurations are passed on to your internal teams (or to the replacement), via scheduled handover sessions.
Each employee leaves full traceability of their actions and decisions, ensuring operational continuity after their departure.
On request, we can extend the support via a short transition mission, to secure the handover.

The benefits are many and tangible:

• Reactivity: quick start-up, profiles immediately operational.
• Performance: consultants trained, supervised and supported by senior engineers.
• Reliability: managed monitoring, continuity plan, up-to-date documentation.
• Flexibility: adapting scope, pace and priorities.
• Security: RGPD compliance, cyber awareness, access management and contractual confidentiality.
• Capitalization: skills transfer, documentation, experience sharing.
• Secure pre-employment: test before you hire, without risk.

In practice, our customers observe an average 30-40% reduction in adaptation time, greater stability on long assignments and increased internal satisfaction, thanks to the human and technical quality of our resources.