IT supervision & monitoring - Keeping a constant eye on your information systems

IT supervision involves continuously monitoring the availability, performance and security of your information system components: servers, networks, workstations, applications, cloud and backups.
It relies on tools capable of collecting thousands of metrics (CPU, RAM, network flows, application availability, latency, system errors) and alerting teams before an incident causes a service interruption.

Without supervision, failures are often detected after their impact on production or users. With proactive supervision, they are anticipated, corrected more quickly and sometimes even avoided.
At IT Systèmes, supervision is an integral part of our managed services (MSP / MMSP). It enables us to guarantee service continuity, measure IS performance and ensure predictive rather than reactive management.

IT Systèmes managed supervision combines the power of monitoring tools with the human expertise of our engineers.
Our solutions detect anomalies, correlate alerts and automate diagnostics, while our experts ensure intelligent analysis, sorting and prioritization.

The concrete benefits are numerous:

• Early detection reduces the number of critical incidents.
• Productivity gains for your in-house teams, freed from monitoring tasks.
• Full visibility of IS health via dashboards and monthly reports.
• Reduce the cost of downtime and emergency interventions.
• 24/7 continuous support from French and English-speaking engineers.

In other words, IT Systèmes' managed supervision transforms your IT management into a controlled, predictable service, with no internal operational burden.

Our monitoring systems have been designed for distributed businesses, operating across multiple sites or time zones.
Thanks to our centralized infrastructure and bilingual teams based in France, we can ensure consistent monitoring of all your environments, whether located in Europe, Africa, Asia or North America.

Alerts are managed according to the criticality and local context of each site.
Our tools take into account time differences to avoid duplication and trigger notifications at the right times.
Local IT teams can also access dedicated dashboards displaying only data relevant to their perimeter.

This approach guarantees a consolidated view of the information system, while respecting the specific features of each entity or subsidiary.

Both.
Our supervision systems automate anomaly detection and generate alerts based on parameterized thresholds.
But each alert is then correlated, verified and validated manually by our engineers to avoid false positives.
This dual approach - automation and human expertise - makes it possible to :

• filter out irrelevant alerts,
• prioritize those that really threaten production,
• take the right action at the right time (service reboot, ticket opening, escalation to N2/N3 support).

This methodology guarantees reliable, contextualized supervision, without saturation with useless alerts or loss of responsiveness.

Yes, IT Systems supervision can be operated continuously 24/7 from our technical centers in France.
Our French and English-speaking engineers ensure constant vigilance of our customers' systems, even for companies operating in several time zones.

In the event of an anomaly, an alert is automatically sent to our teams, who intervene immediately.
Incidents are documented, handled and monitored according to our processes: qualification, diagnosis, escalation and resolution.
This continuous operation ensures maximum availability of your infrastructures, applications and Cloud services, while guaranteeing security and RGPD compliance.

All data collected as part of supervision (technical indicators, logs, metrics) are hosted in France and protected by encryption mechanisms.
Access to platforms is restricted, traceable and subject to multi-factor authentication.
Our engineers use secure VPN connections and limited privilege accounts for their work.

We apply the best practices of the Zero Trust model and comply with all the requirements of the RGPD.
No sensitive data is transmitted outside the European Union.
This policy guarantees sovereign, compliant and secure supervision, while ensuring full transparency on the processing carried out.

What type of reporting is provided with IT Systèmes supervision?
Every month, our customers receive a detailed supervision report:

• overall availability rate,
• incidents detected and resolved,
• mean time to detection and correction (MTTD / MTTR),
• performance trends (CPU, memory, storage, network flows),
• preventive actions implemented,
• recommendations for continuous improvement.

These reports feed into your IT steering committees, and enable you to monitor the evolution of your SLAs and service indicators.
Dynamic dashboards are also available for real-time monitoring.
This approach strengthens your decision-making capacity and your control of technical risks.

Yes.
Monitoring is an integral part of our managed services.
It is closely linked to our outsourcing, SOC and support offerings, guaranteeing complete consistency in the management of your environments.
When an alert is detected, a ticket is automatically created, and handled by the right level of team (support, infrastructure, security).
This integration enables fluid communication between the Help Desk, Cloud and Security departments, while centralizing incident tracking in a single interface.

By integrating supervision, facilities management and security, IT Systèmes offers you a unified, controlled and proactive vision of your information system.

The benefits are technical, economic and strategic:

• reduced service interruptions,
• improved performance and availability,
• optimization of IT operating costs,
• global visibility of IS health,
• compliance with quality standards (ISO 27001, NIS2, DORA),
• predictive steering to anticipate capacity requirements,
• continuous improvement through trend and incident analysis.

In concrete terms, IT Systems supervision enables you to move from reactive management to proactive governance: your teams gain in efficiency, your infrastructures become more reliable, and your IT management has clear indicators with which to steer strategic decisions.