Simplify your exchanges and centralize your tools

A collaborative telephony solution combines voice, video conferencing, messaging and collaboration on a single cloud platform. Unlike traditional telephone systems, it operates without local PBX or hardware maintenance. It centralizes all communication channels: calls, meetings, chat, screen sharing and voice messages. Employees can work together in real time from a PC, smartphone or web browser, while benefiting from a single number. This unification enhances productivity, reduces operating costs and strengthens the consistency of internal and external exchanges.

Eliminating physical phone fleets considerably reduces purchase, renewal and maintenance costs. Employees use Teams for their business calls, avoiding the use of their personal line. When an employee leaves the company, his or her line is immediately deactivated or transferred to another user at the click of a button, eliminating any risk of business calls on a private number. This flexibility also facilitates the integration of new arrivals, who have a working number from their very first day. The company retains complete control of communications, with no need for logistical management.

With Microsoft Teams Phone and Cloud PBX, administration is carried out directly from an online interface. Adding, deleting or modifying a user takes just a few seconds. Dialing policies, queues and call groups can be configured without the need for external intervention. Updates are automatic and managed by Microsoft, guaranteeing high service availability. This simplified management allows IT teams to concentrate on higher value-added tasks, while reducing intervention times and operating costs.

Communications pass through Microsoft cloud infrastructures, certified ISO 27001 and RGPD-compliant. Voice and video flows are encrypted using TLS and SRTP protocols, preventing any interception. IT Systèmes implements security policies based on the Zero Trust model: strong authentication, access control and connection supervision. Administrators can monitor suspicious activity in real time, block an account or delete a line. Automatic backups and geographical redundancy guarantee continuity of service in all circumstances.

Yes, portability is complete. IT Systèmes takes care of transferring your existing numbers (fixed, DID, direct lines) to the new platform. Migration is planned to avoid any service interruption. You keep your existing numbers and communication habits, while benefiting from a modernized infrastructure. Number management is then integrated into the Teams administration interface, simplifying future extensions or the creation of new sites.

Voice messages are stored in the cloud and automatically transcribed using Microsoft artificial intelligence. Each message can be viewed as text in Outlook, Teams or on mobile. Real-time translation also enables users to obtain a version in the language of their choice. This feature is particularly useful for international or multilingual companies. It improves responsiveness, enables incoming messages to be processed quickly and facilitates information sharing within teams.

Cloud telephony removes hardware constraints: no need for a landline phone or local infrastructure. Employees can make calls from anywhere with their Microsoft 365 login. Full integration with Teams, Outlook and SharePoint makes it easy to share information, schedule and manage incoming calls. This mobility makes it possible to maintain the continuity of exchanges even when telecommuting, while guaranteeing a seamless user experience.

Savings can be seen on several levels: elimination of PBXs, reduction of operator contracts, elimination of mobile fleets and lower maintenance costs. Companies gain agility, and can adapt their line and license requirements in real time. On average, organizations see a 30-50% reduction in telecom costs within the first year. In addition, the centralization of communication tools improves productivity and customer service quality.

We offer comprehensive support, combining internal communication, training sessions and personalized assistance. Employees learn how to use the new features: calls from Teams, voicemail, automatic transcription, conferencing and business integrations. This approach guarantees a smooth transition, rapid adoption and a lasting improvement in user satisfaction.

The AI built into Microsoft 365 and Teams automatically analyzes, transcribes and translates voicemails and conversations. It offers live subtitles during meetings, summarizes exchanges and can even generate automatic reports. This automation reduces loss of information, promotes understanding between speakers of different languages, and improves responsiveness in decision-making. The company thus gains in efficiency and accessibility, while enhancing the quality of internal and external interactions.