AI Helpdesk: Automate Your IT Support with Helpy

An AI helpdesk is a support solution that uses artificial intelligence to automatically process user requests. Unlike traditional helpdesk software, which simply organizes tickets while waiting for a human to handle them, an AI helpdesk understands the request, formulates a response, and—in the best solutions—directly performs the action (resetting a password, unlocking access, opening a ticket). Helpy, our AI agent, resolves 60% of Level 1 tickets without human intervention (data from June through August 2026, based on 55 contracted customers).

A traditional helpdesk manages the workflow: it creates tickets, sorts them, and tracks them. But each issue is still resolved manually by a technician. An AI helpdesk handles part of the workload: it autonomously processes recurring and well-documented requests, and only escalates complex or sensitive cases to a human. The former helps you manage support; the latter takes over part of it.

No. Helpy handles the routine, routine tasks associated with support tickets, freeing up your technicians to focus on complex issues, projects, and security. For all sensitive actions, the agent makes a recommendation and a human validates it. In our experience, this improves technician retention: it’s easier to retain someone who is entrusted with interesting tasks than someone who spends all day resetting passwords.

Helpy integrates natively with Microsoft Teams, GLPI, ServiceNow, Freshdesk, Jira, Zendesk, as well as Active Directory and Azure AD. For specific business tools or ITSM solutions not listed here, our team can develop a custom connector.

Le forfait essentiel d'IT Systèmes, qui associe l'agent IA Helpy et l'équipe humaine sur le support de niveau 1, est proposé à 15 €HT par utilisateur et par mois. Il comprend l'agent, l'hébergement, l'intégration à votre SI, l'enrichissement de la base de connaissances, le portail multicanal, les tableaux de bord, la supervision et l'évolution des règles métier. Sont exclus vos licences Microsoft 365 (si vous n'en avez pas déjà), les déplacements et le forfait de mise en place initial, défini selon votre périmètre. Deux lignes complémentaires existent : la supervision de l'infrastructure à 2 €HT par mois et par équipement, et l'assistance IA sur les incidents de niveau 2 et 3 à 500 €HT par mois. Les tarifs sont publics, sans engagement de durée.

It takes four weeks to start generating automated responses, and eight to twelve weeks to approach the 60% rate of Level 1 tickets closed without human intervention that we measure among our contracted clients (June through August 2026). The key factor is not the technology, but the initial state of your knowledge base, which we begin structuring in the first few weeks.

Oui. Helpy est hébergé en France, avec une option on-premise pour les données les plus sensibles. Aucune donnée n'alimente l'entraînement de modèles tiers. IT Systèmes est en conformité avec l'AI Act et agréé CIR.

Helpy is designed for internal IT support (employee requests regarding workstations, access, and applications). This is where its understanding of your IT infrastructure and its ability to take action make all the difference. The system can be adapted to other types of support; we can discuss this based on your needs.