IT Service Provider in Lyon
, for Small and Medium-Sized Businesses

Our managed services rates depend on the scope of the service: a basic support package (help desk + maintenance) and a comprehensive MSP package (proactive monitoring, advanced security, strategic guidance). For one-time needs (audits, migration projects, compliance), we charge a flat project fee. In all cases, we provide a customized quote within 48 hours following a free audit.

For our clients with managed services contracts, our teams arrive on-site in less than 4 hours on average within the city limits of Lyon (Lyon’s 2nd, 3rd, 6th, and 7th arrondissements) and neighboring municipalities (Villeurbanne, Vénissieux, Caluire-et-Cuire, Écully, Oullins). Our remote support team is available 5 days a week from 9:00 a.m. to 6:30 p.m. (with 24/7 on-call support available upon request). For new clients, we provide a quote within 48 hours and begin service within 1 to 4 weeks, depending on the size of your IT infrastructure.

IT maintenance is limited to equipment upkeep and incident resolution (when things break). IT outsourcing—or, more precisely, managed services (MSP)—covers a much broader scope: proactive monitoring 7 days a week, advanced cybersecurity, access management, backup, GDPR/NIS2 compliance, and strategic support. Modern IT outsourcing anticipates problems rather than simply fixing them.

Yes, our teams serve all 9 arrondissements of Lyon, with quick response times from our office in the 7th arrondissement. We also cover the entire Lyon metropolitan area (Villeurbanne, Vénissieux, Caluire-et-Cuire, Écully, Oullins) and take on projects throughout the rest of the Rhône department. We provide remote support to clients throughout France.

IT Systèmes is a Microsoft partner, and its team holds Microsoft and ANSSI certifications. We are currently in the process of obtaining ISO 27001 certification (scheduled for completion in mid-2026).

We are proficient in several business software solutions used by small and medium-sized businesses, including Cegid, Pennylane, Silae, and Microsoft Dynamics 365. For business software specific to your industry, we also offer custom development (our “HyperDevelopment” service).

Our transition process takes place over 8 weeks: scoping and audit (S1-S2), training and skills transfer from your outgoing service provider (S3-S4), supervised shadowing (S5-S6), pilot phase followed by production (S7-S8). Your outgoing service provider has a contractual obligation to provide access and technical documentation (reversibility clause). We manage the transition for you, so you can continue your business as usual.

Yes, we exclusively offer solutions hosted in France or within the European Union (Microsoft 365 data center in France, Azure EU, OVH, Scaleway). We assist our clients with GDPR compliance (processing activity register, optional outsourced DPO, compliance audit). For sensitive sectors (healthcare, legal), we offer HDS and NIS2-compliant architectures. No data transfers outside the EU without explicit, documented consent.

We serve organizations with 10 or more employees. Our simplified, all-inclusive MSP offering is tailored to microbusinesses and small SMEs; our flexible offering is suitable for SMEs with 50 to 200 employees; and we provide customized services for mid-sized companies with more than 200 employees. For organizations with fewer than 10 employees, we recommend solutions better suited to your size.

Our standard support team is available from 9:00 a.m. to 6:30 p.m., Monday through Friday. For critical or multi-site environments, we offer an on-call service or 24/7 support (HNO — Outside Regular Business Hours) that can be activated as an option. Our managed SOC provides proactive monitoring and 24/7 threat detection for all our customers with advanced cybersecurity plans.

You can contact us using the form at the bottom of this page, by phone at 01 70 83 20 91, or by email. We offer an initial phone consultation within 24 hours to understand your needs, followed by a free audit (on-site or via video conference, 1 hour) if necessary. The technical and commercial proposal is delivered within 48 hours after the audit.

Our service commitments are set forth in our proposal and include, in particular, an N1 resolution rate (target > 70%), an availability rate for monitored infrastructure of over 99.5%, and detailed monthly reports with actual KPIs.