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For more than 15 years, IT Systèmes has been supporting Paris-based small and medium-sized businesses and mid-market companies with their IT outsourcing, cybersecurity, and digital transformation. Our teams serve clients throughout Paris, the Hauts-de-Seine department, and the Île-de-France region.
Choosing a local IT service provider radically changes your relationship with IT. Quick response times, knowledge of the local business community, a designated point of contact, and GDPR compliance: these are the four concrete benefits for your small business.
Our teams are based in the Île-de-France region, just a few minutes from downtown Paris. A critical incident at a client’s site in Paris’s 8th, 15th, or 16th arrondissement is resolved in less than 4 hours on average, compared to 24–48 hours for national service providers.
Law firms in Paris’s 16th arrondissement, accounting firms in Boulogne, and industrial SMEs in Saint-Denis: for the past 15 years, we have been supporting the diverse Parisian business community.
You're speaking with a specific representative, not a call center. Your Account Operations Manager (AOM) knows you, monitors your infrastructure, and offers you a quarterly in-person strategic review.
Solutions hosted in France or the EU (Microsoft 365, Azure EU, OVH, Scaleway). For sensitive sectors (healthcare, legal, finance), HDS and NIS2-compliant architectures. No data transfers outside the EU without explicit consent.
A comprehensive suite of services to meet all the IT needs of a Paris-based small or medium-sized business, ranging from day-to-day IT management to the development of custom business software powered by AI.
24/7 monitoring, support, security, and backups. No-commitment MSP plan tailored for microbusinesses, small businesses, and mid-sized companies.
Learn more →Audit, hardening, EDR, SOC management. NIS2 and GDPR compliance for sensitive sectors.
Learn more →Custom business software with AI, Power Automate automation, and AI agents for small and medium-sized businesses.
Learn more →Microsoft 365 and Azure Migration, Hybrid Infrastructure, Cloud Cost Optimization.
Learn more →IT audit, strategy, master plan, support for outsourced IT departments.
Learn more →Our location in the Hauts-de-Seine department, just two metro stops from Paris, allows us to respond quickly throughout central Paris and the surrounding municipalities (Boulogne-Billancourt, Levallois-Perret, Neuilly-sur-Seine, Issy-les-Moulineaux, etc.). Our support team and SOC are based in France and have never been outsourced.
Our headquarters are in Malakoff (92), on the outskirts of Paris. Check out our dedicated page:
IT Service Provider in Malakoff →Our structured 5-step process, from the initial free audit to the quarterly strategic review. Our contracts have no minimum term:
We take the time to understand your infrastructure, your business challenges, your regulatory requirements, and your priorities.
A detailed, cost-broken-down proposal: included services, exclusions, SLAs, and a flat monthly rate. No minimum contract term. A trial period is available if you wish.
Scope definition and audit (S1-S2), training and skills transfer from your current service provider (S3-S4), supervised job shadowing (S5-S6), pilot phase followed by production (S7-S8). Depending on the size of your fleet.
Our teams provide ongoing monitoring, preventive maintenance, user support, and incident resolution in accordance with the defined SLAs. Detailed monthly reports with KPIs.
Every three months, your Account Operations Manager (AOM) meets with you to discuss your IT strategy: upcoming changes, cloud computing, security, and IT system modernization. A long-term partnership.
“After a difficult transition period, I needed to start over on a solid foundation. The team at IT Systèmes supported me. They took care of everything, from the Microsoft migration to setting up a phone system. Now I can finally focus on my business.”
"In an industrial setting where service continuity is essential, we chose IT Systèmes to deploy Microsoft Defender for Endpoint and strengthen the monitoring of our IT infrastructure. In just a few weeks, we gained greater visibility into our workstations, reduced vulnerabilities, and automated incident management."
“IT Systèmes has been providing us with managed IT services for over five years: responsive support, teams just five minutes away, Microsoft 365 security, and cloud backups. They now have a real understanding of our business needs. We’ve just entrusted them with the development of our custom CRM as well, with delivery scheduled in 30 days.”
Background: 25 employees, aging infrastructure, on-premises Exchange, strict GDPR requirements related to professional confidentiality.
Solution: Full migration to Microsoft 365, Defender for Endpoint, Conditional Access with MFA, a bastion host for admin access, and a 24/7 SOC.
Results: GDPR compliance confirmed. 0 security incidents over 12 months. Productivity up 30%.
Background: A firm with 40 employees that uses Cegid and Pennylane.
Solution: Mailinblack anti-spam, OCR automation + supplier invoice management (Power Automate + Yooz), Microsoft Sentinel management, disaster recovery plan tested every six months.
Results: 80% reduction in spam. 40% time savings on data entry. 5x greater security (external audit).
Background: 80 employees, manufacturing of aerospace parts, fragmented IT system (5 business software applications that do not communicate with each other).
Solution: Integration of the five software applications via iPaaS (FlexFlow), Intune for device management, and a phased migration to a hybrid Azure architecture.
Results: 60% reduction in redundant data entry time. NIS2-compliant remote access. Stable IT costs despite an increase of 15 employees.
In day-to-day operations, a Paris-based small business needs us to pick up the phone quickly and resolve the issue without spending the whole day on it. Our IT support covers user assistance, preventive maintenance of your workstations and servers, and on-site service when a visit is necessary. Our teams are based in the Île-de-France region, which allows us to provide on-site service in Paris and the surrounding suburbs with an average response time of less than 4 hours. We also provide remote support throughout France.
For an SME, this support service includes a help desk that can be reached by phone, email, and through a web portal, handling requests from Level 1 to Level 3. Maintenance isn’t limited to troubleshooting: security updates, backup monitoring, and tracking the status of your IT infrastructure help prevent outages before they occur.
We can enhance your support system with Helpy, our AI-powered helpdesk: it instantly handles some of the most common inquiries (45% to 65% of Level 1 tickets, up to 80% once fully implemented), helping you resolve issues more quickly on a daily basis. To learn more, contact us.
IT Systèmes is a digital services company with more than 50 experts that has been serving small and medium-sized businesses for over 15 years. Based in the Île-de-France region, our team provides on-site support in Paris and its inner suburbs, as well as throughout France. You’re dealing with a team that’s available and easy to reach—not a distant call center. Our contracts have no minimum term: you stay with us because our service delivers on its promises, not because a contract requires you to.
Our managed services rates depend on the scope of the service: a basic support package (help desk + maintenance) and a comprehensive MSP package (proactive monitoring, advanced security, strategic guidance). For one-time needs (audits, migration projects, compliance), we charge a flat project fee. In all cases, we provide a customized quote within 48 hours following a free audit.
For our clients with managed services contracts, our teams arrive on-site in less than 4 hours on average within central Paris (8th, 9th, 15th, 16th, and 17th arrondissements) and neighboring municipalities (Boulogne-Billancourt, Levallois-Perret, Neuilly-sur-Seine, Issy-les-Moulineaux, La Défense). Our remote support team is available 5 days a week from 9:00 AM to 6:30 PM (with 24/7 on-call support available upon request). For new clients, we provide a quote within 48 hours and begin service within 1 to 4 weeks, depending on the size of your IT infrastructure.
IT maintenance is limited to equipment upkeep and incident resolution (when things break). IT outsourcing—or, more precisely, managed services (MSP)—covers a much broader scope: proactive monitoring 7 days a week, advanced cybersecurity, access management, backup, GDPR/NIS2 compliance, and strategic support. Modern IT outsourcing anticipates problems rather than simply fixing them.
Yes, our teams serve all 20 arrondissements of Paris, with quick response times since we established our presence in Hauts-de-Seine. We also cover all municipalities in Hauts-de-Seine (92: Boulogne-Billancourt, Levallois-Perret, Neuilly-sur-Seine, Issy-les-Moulineaux, La Défense), and we take on projects in other departments of Île-de-France (78, 91, 93, 94). We also provide remote support to clients throughout France.
IT Systèmes is a Microsoft partner, and its team holds Microsoft and ANSSI certifications. We are currently in the process of obtaining ISO 27001 certification (scheduled for completion in mid-2026).
We are proficient in several business software solutions used by small and medium-sized businesses, including Cegid, Pennylane, Silae, and Microsoft Dynamics 365. For business software specific to your industry, we also offer custom development (our “HyperDevelopment” service).
Our transition process takes place over 8 weeks: scoping and audit (S1-S2), training and skills transfer from your outgoing service provider (S3-S4), supervised shadowing (S5-S6), pilot phase followed by production (S7-S8). Your outgoing service provider has a contractual obligation to provide access and technical documentation (reversibility clause). We manage the transition for you, so you can continue your business as usual.
Yes, we exclusively offer solutions hosted in France or within the European Union (Microsoft 365 data center in France, Azure EU, OVH, Scaleway). We assist our clients with GDPR compliance (processing activity register, optional outsourced DPO, compliance audit). For sensitive sectors (healthcare, legal), we offer HDS and NIS2-compliant architectures. No data transfers outside the EU without explicit, documented consent.
We serve organizations with 10 or more employees. Our simplified, all-inclusive MSP offering is tailored to microbusinesses and small SMEs; our flexible offering is suitable for SMEs with 50 to 200 employees; and we provide customized services for mid-sized companies with more than 200 employees. For organizations with fewer than 10 employees, we recommend solutions better suited to your size.
Our standard support team is available from 9:00 a.m. to 6:30 p.m., Monday through Friday. For critical or multi-site environments, we offer an on-call service or 24/7 support (HNO — Outside Regular Business Hours) that can be activated as an option. Our managed SOC provides proactive monitoring and 24/7 threat detection for all our customers with advanced cybersecurity plans.
You can contact us using the form at the bottom of this page, by phone at 01 70 83 20 91, or by email. We offer an initial phone consultation within 24 hours to understand your needs, followed by a free audit (on-site or via video conference, 1 hour) if necessary. The technical and commercial proposal is delivered within 48 hours after the audit.
Our service commitments are set forth in our proposal and include, in particular, an N1 resolution rate (target > 70%), an availability rate for monitored infrastructure of over 99.5%, and detailed monthly reports with actual KPIs.
Yes. Our help desk provides support to your users via phone, email, and our portal, and our technicians provide on-site support in Paris when necessary. Our support is designed for small and medium-sized businesses: responsive, jargon-free, and with clear turnaround times.
Yes. Our teams are based in the Île-de-France region and provide on-site service in Paris and the surrounding suburbs, with an average response time of less than 4 hours. We also serve clients throughout France, both remotely and on-site as needed. Preventive maintenance is included to minimize downtime.
Yes, IT Systèmes is an IT services company with more than 50 experts, specializing in managed IT services, cybersecurity, cloud solutions, and custom development for small and medium-sized businesses.
There’s no difference in substance: both terms refer to a partner who manages your IT systems. What matters is the actual scope of the contract and the level of support. At IT Systèmes, you have a single point of contact who advises, implements, and maintains your systems.
Yes. Our teams are based in the Île-de-France region, but we operate throughout France and provide on-site support when necessary. Our supervision, help desk, cybersecurity, and managed services operate the same way regardless of your location.
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