IT Outsourcing in Paris for Small and Medium-Sized Businesses

The price depends on the scope, and our rates are publicly available. User support (AI and human, Levels 0 and 1) is billed at €12 (excluding tax) per user per month, for 5 or more users. Monitoring is billed at €2 (excluding tax) per device per month; AI-based diagnosis of Level 2 and 3 infrastructure incidents is billed at €500 (excluding tax) per month; and resolution of these incidents is billed based on the size of the IT infrastructure. These charges are cumulative: details, including three cost estimates for an SME with 25 users, can be found in our article on the cost of IT outsourcing for an SME.

Each request is handled in less than one minute. Service restoration times are contractually guaranteed: 2 hours for a critical incident, 4 hours for a high-impact incident, 8 hours for a medium-impact incident, and 5 business days for a low-impact incident. On-site visits in Paris are conducted from our Malakoff office, either according to a frequency specified in the contract or upon request.

IT maintenance keeps the equipment in good working order and repairs it when an incident occurs. IT outsourcing covers a broader scope: user support, monitoring, security, backups, access management, and compliance, with written service level agreements. It anticipates incidents rather than simply resolving them.

Yes. Our office is located in Malakoff (92240), on the border of the 14th arrondissement. We serve all of Paris’s arrondissements, the Hauts-de-Seine department, and the rest of the Île-de-France region (78, 91, 93, 94). Remote support is available throughout France, and we also have offices in Lyon, Annecy, and Bordeaux.

IT Systèmes is a Microsoft Solutions Partner and holds 33 active Microsoft certifications as of September 4, 2026. We are currently pursuing ISO 27001 certification.

Helpy is the AI agent built into our hyper-management offering. It resolves some requests on its own by taking action within your information system, and forwards the others to a technician along with the information it has already gathered. From June through August 2026, 60% of Level 1 tickets were closed without human intervention, across 55 customers with hyper-management contracts.

We take over the access credentials and technical documentation from your outgoing service provider—who is generally required to provide them under the portability clause in their contract—and then we deploy the monitoring system and Helpy. The duration depends on the size of your fleet, and the onboarding cost is based on a quote. You don’t have to manage the transition yourself.

Yes. We offer solutions hosted in France or in the European Union (Microsoft 365 data center in France, Azure EU, OVH, Scaleway). We assist our clients with GDPR compliance (record of processing activities, optional outsourced DPO, compliance audit). For sensitive sectors (healthcare, legal), we offer HDS architectures that are NIS2-compliant. No data is transferred outside the EU without explicit and documented consent.

The support plan starts at 5 users. We serve microbusinesses, small and medium-sized businesses, and mid-sized companies: more than 300 active clients, including more than 50 under managed services contracts.

Yes. Helpy, our AI agent, handles requests 24 hours a day, 7 days a week, 365 days a year. Our human support team is available from 8 a.m. to 7 p.m. Human support provided outside of business hours is billed at double the rate charged during business hours.

Use the form at the bottom of this page or call 01 70 83 20 91. After an initial discussion, we’ll conduct a 30-minute assessment—either on-site or via video call—and then provide a technical and commercial proposal within 48 hours.

Response time of less than one minute, 99.9% LAN and Azure availability, and recovery within 2 hours for a critical incident, 4 hours for a high-impact incident, 8 hours for a medium-impact incident, and 5 business days for a low-impact incident. These timelines are specified in the contract.