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IT Outsourcing in Paris for Small and Medium-Sized Businesses
IT Systèmes has been providing IT outsourcing services to Parisian small and medium-sized businesses since 2010 from its Malakoff office, located on the border of Paris’s 14th arrondissement. User support is provided by Helpy, our AI agent, 24 hours a day, with a human support team available from 8 a.m. to 7 p.m., along with infrastructure monitoring, cybersecurity, and backups, and recovery time objectives specified in the contract.
What Our Managed Services Contract Covers
The value of an IT outsourcing service is judged by what the contract stipulates, not by what the brochure promises. Here are the four points we lay out in black and white for our clients in Paris and the Île-de-France region.
Contractual recovery periods
Each request is processed in less than a minute. Recovery within 2 hours for a critical incident, 4 hours for a high-impact incident, 8 hours for a medium-impact incident, and 5 business days for a low-impact incident. 99.9% LAN and Azure availability.
AI and human support
Helpy, our AI agent, handles requests 24 hours a day, 7 days a week: it resolves some issues on its own and forwards the rest to a technician along with the information it has already gathered. From June through August 2026, 60% of Level 1 tickets from our 55 clients under a full-service management contract were resolved without human intervention. The team takes over from 8 a.m. to 7 p.m.—all you have to do is type “human.”
An agency on the outskirts of Paris
Our office is located at 58-60 Rue Étienne Dolet in Malakoff (92240), on the border of Paris’s 14th arrondissement. From here, we have been serving Paris and the Île-de-France region since 2010 with a team of 44 employees.
GDPR Compliance and Hosting in France
Solutions hosted in France or the EU (Microsoft 365, Azure EU, OVH, Scaleway). For sensitive sectors (healthcare, legal, finance), HDS architectures and NIS2-compliant solutions. No data transfers outside the EU without explicit consent.
Our Managed IT Services Offering in Paris
IT outsourcing is our core business, but a Paris-based small or medium-sized business rarely has just one IT need. We also cover cybersecurity, the cloud, Modern Work, and custom development—all through the same point of contact.
Outsourcing
AI and human user support, monitoring, security, and backups. No long-term commitment required.
Learn more →Cybersecurity
Audit, hardening, EDR, managed SOC. NIS2 and GDPR compliance for sensitive sectors.
Learn more →Development & AI
Custom business software with AI, Power Automate automation, and AI agents for small and medium-sized businesses.
Learn more →Cloud & Migration
Microsoft 365 and Azure Migration, Hybrid Infrastructure, Cloud Cost Optimization.
Learn more →Our service area in Paris and the Île-de-France region
Our Malakoff office is located on the border of the 14th arrondissement. We provide on-site services throughout central Paris and the Île-de-France region, and remote services throughout France.
Paris within the city walls
- Paris 8th, 9th, and 17th arrondissements (business districts)
- Paris 14th, 15th, and 16th arrondissements (southwest Paris)
- Paris 1st, 2nd, and 11th arrondissements (Sentier, Marais, République)
- And all the other districts
Hauts-de-Seine
- Malakoff (headquarters)
- Vanves, Châtillon, Montrouge, Bagneux
- Boulogne-Billancourt, Issy-les-Moulineaux
- Clamart, Levallois-Perret, Neuilly-sur-Seine
Île-de-France
- Seine-Saint-Denis (93), Val-de-Marne (94)
- Yvelines (78), Essonne (91)
- Hauts-de-Seine (92)
- Service throughout France
Malakoff, our office since 2010
Our headquarters have been located in Malakoff (58-60 rue Étienne Dolet, 92240) since 2010. The same team serves our clients in Paris, the Hauts-de-Seine department, and the rest of the Île-de-France region. Our other offices are in Lyon, Annecy, and Bordeaux.
For other IT needs of a Paris-based company (workstations, networks, telephony, projects), see our page on IT service providers in Paris
How to Get Started with IT Outsourcing with IT Systèmes
Five steps, from the initial consultation to long-term follow-up. Our contracts have no minimum term.
30-minute assessment, on-site or via video conference
We take the time to understand your infrastructure, your business challenges, your regulatory requirements, and your priorities.
Technical and Commercial Proposal Within 48 Hours
A detailed, cost-broken-down proposal: included services, exclusions, restoration times, and monthly price. No minimum contract term.
Onboarding and Fleet Takeover
Inventory, handover of access credentials and documentation from the outgoing service provider, deployment of Helpy and monitoring. The duration depends on the size of the fleet, and the cost of onboarding is based on a quote.
Monitoring, Support, and Dashboards
Infrastructure monitoring, preventive maintenance, user support, and incident resolution within the contractually agreed timeframes, using monitoring dashboards.
Regular updates on your IT roadmap
We'll walk you through the trends to watch for: the cloud, security, and IT system modernization.
Frequently Asked Questions About IT Outsourcing in Paris
How much does IT outsourcing cost in Paris for an SME?
Le prix dépend du périmètre, et nos tarifs sont publics. Le support des utilisateurs (IA et humain, niveaux 0 et 1, supervision des postes comprise) est facturé 15 €HT par utilisateur et par mois, à partir de 5 utilisateurs. La supervision de l'infrastructure est facturée 2 €HT par équipement et par mois, le diagnostic IA des incidents d'infrastructure de niveaux 2 et 3 500 €HT par mois, et l'exécution de ces incidents selon le parc. Ces lignes se cumulent : le détail, avec trois simulations pour une PME de 25 utilisateurs, figure dans notre article sur le coût de l'infogérance pour une PME.
What are your response times in Paris?
Each request is handled in less than one minute. Service restoration times are contractually guaranteed: 2 hours for a critical incident, 4 hours for a high-impact incident, 8 hours for a medium-impact incident, and 5 business days for a low-impact incident. On-site visits in Paris are conducted from our Malakoff office, either according to a frequency specified in the contract or upon request.
What is the difference between IT outsourcing and IT maintenance?
La maintenance informatique entretient le parc et répare quand un incident survient. L'infogérance couvre un périmètre plus large : support des utilisateurs, supervision, sécurité, sauvegardes, gestion des accès et conformité, avec des engagements de service écrits. Elle anticipe les incidents au lieu de seulement les corriger.
Do you provide services throughout Paris and the Île-de-France region?
Yes. Our office is located in Malakoff (92240), on the border of the 14th arrondissement. We serve all of Paris’s arrondissements, the Hauts-de-Seine department, and the rest of the Île-de-France region (78, 91, 93, 94). Remote support is available throughout France, and we also have offices in Lyon, Annecy, and Bordeaux.
What certifications and partnerships do you have?
IT Systèmes est Microsoft Solutions Partner et compte 33 certifications Microsoft actives au 4 septembre 2026. IT Systèmes est certifié ISO/IEC 27001 par AFNOR Certification pour ses activités de conseil, de réalisation de projets, de sécurité et d'infogérance, sur son site de Malakoff (certificat n° 2026/119451.1, valable du 21/09/2026 au 20/09/2029).
What is Helpy?
Helpy is the AI agent built into our hyper-management offering. It resolves some requests on its own by taking action within your information system, and forwards the others to a technician along with the information it has already gathered. From June through August 2026, 60% of Level 1 tickets were closed without human intervention, across 55 customers with hyper-management contracts.
How does the process of switching IT service providers work?
We take over the access credentials and technical documentation from your outgoing service provider—who is generally required to provide them under the portability clause in their contract—and then we deploy the monitoring system and Helpy. The duration depends on the size of your fleet, and the onboarding cost is based on a quote. You don’t have to manage the transition yourself.
Are your solutions GDPR-compliant and hosted in France?
Yes. We offer solutions hosted in France or in the European Union (Microsoft 365 data center in France, Azure EU, OVH, Scaleway). We assist our clients with GDPR compliance (record of processing activities, optional outsourced DPO, compliance audit). For sensitive sectors (healthcare, legal), we offer HDS architectures that are NIS2-compliant. No data is transferred outside the EU without explicit and documented consent.
What size of companies do you work with?
The support plan starts at 5 users. We serve microbusinesses, small and medium-sized businesses, and mid-sized companies: more than 300 active clients, including more than 50 under managed services contracts.
Do you offer service 7 days a week?
Yes. Helpy, our AI agent, handles requests 24 hours a day, 7 days a week, 365 days a year. Our human support team is available from 8 a.m. to 7 p.m. Human support provided outside of business hours is billed at double the rate charged during business hours.
How do I get a quote, and how long does it take?
Use the form at the bottom of this page or call 01 70 83 20 91. After an initial discussion, we’ll conduct a 30-minute assessment—either on-site or via video call—and then provide a technical and commercial proposal within 48 hours.
What are your service level agreements (SLAs)?
Response time of less than one minute, 99.9% LAN and Azure availability, and recovery within 2 hours for a critical incident, 4 hours for a high-impact incident, 8 hours for a medium-impact incident, and 5 business days for a low-impact incident. These timelines are specified in the contract.