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IT Service Provider for Mid-Sized Companies and SMEs: 4 offices in France
IT Systèmes supports mid-sized companies and small and medium-sized enterprises (SMEs) with their IT outsourcing, cybersecurity, and digital transformation. Our teams operate out of Paris (Malakoff), Lyon, Bordeaux, and Annecy, and provide remote support throughout France.
Why Choose IT Systèmes as Your IT Service Provider
for Your Small or Mid-Sized Business
Choosing a local IT service provider radically changes your relationship with IT. Quick response times, knowledge of the local business community, a designated point of contact, and GDPR compliance: these are the four concrete benefits for your small business.
Short response time
Le support utilisateur s'appuie sur Helpy, notre agent IA, disponible 24 h/24, 7 j/7 et 365 jours par an : de juin à août 2026, il a clos 60 % des tickets de niveau 1 sans intervention humaine. L'équipe humaine prend le relais de 8 h à 19 h : il suffit d'écrire « humain ». Chaque demande est prise en charge en moins d'une minute.
Understanding of the local economy
Cabinets d'avocats, cabinets d'expertise comptable, agences de production, PME industrielles : nous accompagnons depuis 2010 la diversité des PME et ETI françaises (ex. : un ERP sur mesure livré 105 000 € à un cabinet d'architecture d'intérieur de 50 personnes, contre un devis concurrent de 388 000 € à périmètre identique, soit 283 000 € d'économie).
Human Responsiveness
You're speaking with a specific representative, not a call center. Your Account Operations Manager (AOM) knows you, monitors your infrastructure, and offers you a quarterly in-person strategic review.
GDPR Compliance and Hosting in France
Solutions hosted in France or the EU (Microsoft 365, Azure EU, OVH, Scaleway). For sensitive sectors (healthcare, legal, finance), HDS and NIS2-compliant architectures. No data transfers outside the EU without explicit consent.
Our IT Services for Mid-Sized Companies and Small Businesses
A comprehensive range of services organized into four areas of expertise, from day-to-day IT management to the development of custom business software using AI.
Outsourcing
Support des utilisateurs IA et humain, Helpy (60 % des tickets N1 clos sans intervention humaine), supervision, sécurité, sauvegardes. Offre MSP sans engagement.
Learn more →Cybersecurity
IAM/PAM, EDR/XDR, audit et pentest, SOC managé. Conformité NIS2 et RGPD, certification ISO 27001 pour nos activités de conseil, projets, sécurité et infogérance.
Learn more →Development & AI
AI-Accelerated Custom Development (Hyperdevelopment): From €5,000 to €90,000 depending on complexity, delivered in ~30 days, with code transferred to the client. Automation and AI agents for small and medium-sized businesses.
Learn more →Cloud & Migration
Microsoft 365 and Azure migration, hosting in France (Scaleway, OVHcloud), hybrid infrastructure, cloud cost optimization.
Learn more →Our 4 offices in France
IT Systèmes has offices in Paris (Malakoff), Lyon, Bordeaux, and Annecy, with a support team and a SOC based in France—never outsourced. The company has 44 employees divided into four areas of expertise.
Paris (Malakoff)
- Corporate Management and the Infrastructure & Identity Business Unit
- Cybersecurity Department
- BU ModernWork
- Operations in Paris and the Île-de-France region
Lyon
- Development, Automation & RPA Business Unit
- Local Support and Managed Services
- Coverage: Auvergne-Rhône-Alpes
- On-site and Remote Support
Bordeaux
- Local Support and Managed Services
- Coverage in Nouvelle-Aquitaine
- On-site and Remote Support
- Quote within 48 hours
Annecy
Our Headquarters
Our headquarters are in Malakoff (92). Find details about each branch:
IT Service Provider in Malakoff →How We Support Mid-Sized Companies and SMEs
Our structured 5-step process, from the initial assessment to the quarterly strategic review. Our contracts have no minimum term:
30-minute assessment, on-site or via video call
We take the time to understand your infrastructure, your business challenges, your regulatory requirements, and your priorities.
Technical and Commercial Proposal Within 48 Hours
A detailed, cost-broken-down proposal: included services, exclusions, SLAs, and a flat monthly rate. No long-term commitment. A trial period is available if you'd like.
Onboarding and Fleet Takeover
Scope definition and audit (S1-S2), training and skills transfer from your current service provider (S3-S4), supervised shadowing (S5-S6), pilot phase followed by production (S7-S8). Depending on the size of your fleet.
Oversight, support, monthly reporting
Our teams provide ongoing monitoring, preventive maintenance, user support, and incident resolution in accordance with the defined SLAs. Detailed monthly reports with KPIs.
Quarterly Strategic Meeting with Your ROC
Every three months, your Account Operations Manager (AOM) meets with you to discuss your IT strategy: upcoming changes, the cloud, security, and IT system modernization. A long-term partnership.
IT Maintenance, Assistance, and Support
The day-to-day operations of a small business leave no room for a system that crashes. Our support team provides user assistance, preventive maintenance, and on-site service from our four offices (Paris, Lyon, Bordeaux, and Annecy). We also provide remote support throughout France.
For an SME, this support service includes a help desk that can be reached by phone, email, and through a web portal, handling requests from Level 1 to Level 3. Maintenance isn’t limited to troubleshooting: security updates, backup monitoring, and tracking the status of your IT infrastructure help prevent outages before they occur.
What Our IT Support Covers
- Multi-channel user support, with stated response times.
- Preventive and corrective maintenance of workstations, servers, and networks.
- On-site service provided through our four branches in France.
- Continuous monitoring and backups to minimize downtime.
We can enhance your support with Helpy, our AI-powered helpdesk: it instantly handles some of the most common inquiries (60% of Level 1 tickets), so you can get help faster every day. To learn more, contact us.
A digital services company on a human scale, with a presence throughout France
IT Systèmes is a digital services company with 44 employees that has been serving small and medium-sized businesses since 2010. With offices in Paris, Lyon, Bordeaux, and Annecy, our team provides on-site support from these four locations and remote support throughout France. You’re dealing with a team that’s available and easy to reach—not a distant call center. Our contracts have no minimum term: you stay with us because our service delivers on its promises, not because a contract requires you to.
Frequently asked questions
Q1: How much does an IT service provider cost for a mid-sized company or an SME?
Our managed services rates depend on the scope of the service: a basic support package (help desk and maintenance) and a comprehensive MSP package (proactive monitoring, advanced security, and strategic guidance). For one-time needs (audits, migration projects, compliance), we charge a flat project fee. In all cases, we’ll provide a customized quote within 48 hours after assessing your needs.
Q2: What is the difference between an IT service provider and an IT outsourcing provider?
"IT service provider" is a generic term that covers all types of IT services (one-time maintenance, development, consulting). Managed IT services are a specific type: a structured contract that includes continuous monitoring of the IT infrastructure, integrated support, and regular reporting.
Q3: What is the difference between IT outsourcing and IT maintenance?
La maintenance informatique se limite à l'entretien du parc et à la résolution d'incidents (quand ça casse). L'infogérance, ou plus précisément les services managés (MSP), couvre un périmètre beaucoup plus large : supervision proactive, cybersécurité avancée, gestion des accès, sauvegarde, conformité RGPD/NIS2, accompagnement stratégique. L'infogérance moderne anticipe les problèmes au lieu de simplement les réparer.
Q4: Does IT Systèmes operate throughout France?
Yes, IT Systèmes has four offices (Paris/Malakoff, Lyon, Bordeaux, Annecy) and provides services throughout France, either remotely or on-site, depending on the needs.
Q5: What certifications and partnerships do you have?
IT Systèmes est partenaire Microsoft et compte des certifications Microsoft et ANSSI au sein de son équipe. IT Systèmes est certifié ISO/IEC 27001 par AFNOR Certification pour ses activités de conseil, de réalisation de projets, de sécurité et d'infogérance, sur son site de Malakoff (certificat n° 2026/119451.1, valable du 21/09/2026 au 20/09/2029).
Q6: What business software programs are you proficient in?
We are proficient in several business software solutions used by small and medium-sized businesses, including Cegid, Pennylane, Silae, and Microsoft Dynamics 365. For business software specific to your industry, we also offer custom development (our “HyperDevelopment” service).
Q7: How does the process of switching IT service providers work?
Our transition process takes place over 8 weeks: scoping and audit (Weeks 1–2), training and skills transfer from your outgoing service provider (Weeks 3–4), supervised shadowing (Weeks 5–6), pilot phase followed by production (Weeks 7–8). Your outgoing service provider has a contractual obligation to provide access and technical documentation (reversibility clause). We manage the transition for you, so you can continue focusing on your business.
Q8: Is IT Systèmes GDPR-compliant and hosted in France?
Yes, we exclusively offer solutions hosted in France or within the European Union (Microsoft 365 data center in France, Azure EU, OVH, Scaleway). We assist our clients with GDPR compliance (record of processing activities, optional outsourced DPO, compliance audit). For sensitive sectors (healthcare, legal), we offer HDS and NIS2-compliant architectures. No data is transferred outside the EU without explicit and documented consent.
Q9: What is the minimum company size to qualify as a client?
We serve organizations with 10 or more employees. Our simplified, all-inclusive MSP offering is tailored to microbusinesses and small SMEs; our flexible offering is designed for SMEs with 50 to 200 employees; and we provide customized services for mid-sized companies with more than 200 employees. For organizations with fewer than 10 employees, we recommend solutions better suited to your size.
Q10: Do you offer service 7 days a week, or only during business hours?
Notre support standard est joignable de 8 h à 19 h. Helpy, notre agent IA, traite les demandes 24 h/24, 7 j/7, 365 jours par an : pendant les horaires de l'équipe, il suffit d'écrire « humain » pour parler à un technicien. En dehors de ces horaires, les interventions humaines sont facturées au double du tarif en heures ouvrées.
Q11: How do I get a quote, and how long does it take?
You can contact us using the form at the bottom of this page, by phone at 01 70 83 20 91, or by email. We offer an initial phone consultation within 24 hours to understand your needs, followed by a 30-minute assessment (on-site or via video call) if necessary. The technical and commercial proposal will be delivered within 48 hours after this assessment.
Q12: What are your service level agreements (SLAs)?
Nos engagements de service sont formalisés par offre et incluent notamment une prise en charge des demandes en moins d'une minute, une disponibilité du réseau local et d'Azure de 99,9 %, des délais de rétablissement de 2 h pour un incident critique, 4 h pour un impact élevé, 8 h pour un impact moyen et 5 jours ouvrés pour un impact faible, et un reporting mensuel détaillé avec les KPIs réels.
Do you offer IT support to small and medium-sized businesses?
Yes. Our help desk provides support to your users via phone, email, and our online portal, and our technicians provide on-site assistance from our four offices when necessary. Our support is designed for small and medium-sized businesses: responsive, jargon-free, and with clear turnaround times.
Do you provide on-site IT maintenance?
Yes. Our teams provide on-site service from our four offices (Paris, Lyon, Bordeaux, Annecy) and offer remote support throughout France. Preventive maintenance is included to minimize downtime.
Is IT Systèmes an IT services company?
Yes, IT Systèmes is an IT services company with 44 employees that specializes in managed IT services, cybersecurity, cloud computing, and custom development for small and medium-sized businesses.
What is the difference between an IT company and an IT service provider?
There’s no difference in substance: both terms refer to a partner who manages your IT systems. What matters is the actual scope of the contract and the level of support. At IT Systèmes, you have a single point of contact who advises, implements, and maintains your systems.
Do you provide services throughout France?
Yes. Our four offices (Paris, Lyon, Bordeaux, Annecy) allow us to provide on-site support across much of the country, and we support clients throughout France remotely. Supervision, help desk services, cybersecurity, and managed IT services operate the same way regardless of your location.